Posts Tagged ‘lead nurturing’

Today, low-cost email marketing and lead nurturing programs level the playing field for smaller businesses to compete with large organizations. The key to closing deals is not about blasting a ton of self-serving product emails into prospects’ in-boxes. To be successful, the content needs to be very calculated. It’s really about understanding customer needs, developing trust, and providing relevant content that adds value to their decision-making process. There were a number of articles last week that touched on this, as well as mistakes that can be counterproductive to your marketing efforts. I hope you find these article helpful. As always, thanks for stopping by.

1. Lead nurturing webinar Q&A.
2. A new way to nurturing sales leads.
3. Lead nurturing should be natural, not pushy, communications with sales leads.
4. Marketing emails shouldn’t come across as pushy sales tactics.
5. Email marketing represents a great opportunity for businesses of all sizes.

Remember the popular ad slogan, “When E.F. Hutton speaks, people listen”? This clever campaign not only captured the country’s imagination, it made people immediately identify the firm as a leader in the financial world.

As a marketer, one of our jobs is to make sure our company’s message rises above the rest. While creating a buzz is great for brand recognition, in today’s 24/7 digital age of short-attention spans your message can quickly become yesterday’s news with the simple click of the refresh button.

Rather than focusing on how often your company’s products are seen or heard across the Internet, developing a lead nurturing program that positions your brand and executive team as thought leaders will provide dividends well beyond new sales wins. A lead nurturing program that successfully turns your executive team’s reputations from talking heads to thought leaders and trusted industry resources will develop stronger relationships with your prospects, customers and other industry leaders and create new business opportunities.

I recently read an interesting blog, “Thought Leadership to Market Your Company and Products,” that covered some of the key points marketers should focus on to better position their company within their respective space, including:

Create a trusted brand: Of course, it all starts with the product, itself, and the team behind it. In order to sell anything, the company has to have a proven, reliable solution that understands and solves your customers’ problems. This is the top priority as the product will create the brand people can trust. Once this has been established, using your clients to endorse your product speaks volumes above anything you can ever say about yourself or your product.

Become a knowledgeable advisor and go-to resource of information: As you push more and more information to your customers, you need to balance the information about your company and products with educational materials on industry news and trends on what others are experiencing and how they are solving similar problems. With more Internet-savvy buyers conducting research prior to a purchase, you need to provide educational materials that helps streamline their buying process and establishes your company as a trusted resource for information. Once you’ve become a go-to resource for usable information, prospects will be turning to you for the answers.

Keep your customers best interest at heart: Finally, when it’s all said and done, the customer always comes first. Understanding your customers’ needs and putting their best interest first positions your brand as one that truly cares about their customers’ needs. Remember that buyers don’t like to be pushed into decisions. They prefer to make decisions on their own, based on their knowledge and research. They choose products of companies they trust and feel they have the customers’ best interest at heart. In the long run, the result isn’t a few one-time sales to make your quarterly numbers, but an ongoing relationship with the ever-changing industry and more satisfied customers.

Most marketing campaigns are designed to drive short-term sales. While this helps increase overall sales revenue, building trust and thought leadership within your industry not only brings in sales, but establishes something often immeasurable by metrics alone — true leadership within your industry.

As marketing professionals, one of our top priorities is to build a healthy pipeline of qualified prospects for the sales team. Often times, once we reach our quarterly numbers we move on, leaving the sales team spread too thin to provide the type of follow-up that is needed to close a deal. Last week, there were a number of articles that discussed how important a lead nurturing plan is to moving prospects through the sales cycle. I hope you find these articles useful in your marketing efforts.

1. Establishing lead nurturing best practices.

2. Why relevant copy is so critical to lead nurturing.

3. Connecting more deeply with customers using the social web.

4. Innovative content critical to B2B branding.

5. Relevant web content can help customers find you.

Now I know we’ve all been guilty of it at one time or another, but I’ve often viewed the lack of appropriate follow up as one of the biggest missed opportunities in business. The results can be costly, particularly in sales where the inability to build and nurture relationships with prospective customers not only impacts how your company is perceived by others, but can result in the loss of potential revenues.

I guess that’s why lead nurturing has always rang true with me as a marketer because in the end it all comes down to relationships. With so much time and money spent on building sales pipelines, why do we let the majority of new leads slip away when often times timing is the difference between prospects and buying customers?

I recently came across a nice article, “Lead Nurturing Maturity,” that discusses the importance of establishing best practices around lead nurturing, and how to maintain the interest of existing contacts throughout the sales process and eventually move them into the buying stage. Much of this is driven by content that’s relevant to their problems and where they are at in the purchasing process.

Unfortunately, the world of “close your leads or close your doors” has everyone in a frenzy to find more leads and turn them into actual revenue sooner than later. But from a buyer’s prospective, today’s slow-recovering economy still has many organizations slow at pulling the trigger, even when the need is there. This is why lead nurturing is so important to any marketing plan.

I’ve seen countless numbers of sales people come and go without closing a single deal partly because the sales cycle was so long. Was this the salesperson’s fault that a deal didn’t get closed? Maybe. But some of the responsibility also falls on the marketing plan. Without a plan to nurture the leads they’ve generated, too many unworked prospects drop off or are lost to competitors down the road.

Having an effective lead nurturing game plan that delivers relevant content to customers not only builds stronger relationships with your prospects, it keeps your company and products top of mind throughout the sales cycle, and most importantly, at the time the customer is finally ready to buy.

As the evolving world of social media continues to change the way marketers reach out to their customers, it also influences how we measure the success of our marketing programs. Last week, there were a number of articles that, from a viral marketing standpoint, provided a fresh look at why we use social media in the first place – to make quality connections and build meaningful relationships with our customers. As always, thanks for stopping by. Here’s to another successful week of making quality connections with your prospects and customers.

1. Treat leads like customers to build lasting relationships.

2. Lead generation is not lead nurturing.

3. Staying in front of customers requires a drip marketing plan.

4. For marketing success, ignore the many and focus on the few.

5. Use social media to develop quality connections.

Last week, a number of online articles highlighted how important relevant content is to a lead nurturing program. I’m compiled the top 5 stories I found that discuss the importance of regularly supplying prospective customers with engaging, value-added information they can use, and how this can keep you top of mind throughout those lengthy sales cycles. On a weekly basis, I will provide similar roundups on related marketing topics. I hope you find these articles helpful in your marketing efforts and please feel free to stop by anytime.

1. How to gather content that speaks to your customers’ problems.

2. How to stay top of mind with customers through the sales process.

3. Marketers need to think like editors.

4. Mixing up content key to keeping sales prospects engaged.

5. Build lasting relationships through relevant information.

11
Mar

Think like an editor

written by Scott Olson

My latest article is up on VentureBeat today focusing on one of my favorite topics, lead nurturing. Many companies spend millions of dollars building up their contact database, but stop marketing to that list after about three months. Take the time to understand your audience, manage and organize your list, develop custom content that is relevant and valuable to them through blogs, news analysis, webinars and papers and deliver it to them.

You can see the full article “Need sales leads? Think like an editor,” on VentureBeat.

When Scott Olson first approached me about joining MindLink Marketing, I couldn’t wait to re-team with such a innovative thinker. Scott’s vision for MindLink — and embracing lead nurturing — pushes the barriers of corporate marketing and communications as we know it. It brings together the most innovative online tools and applications to deliver relevant web content that helps our clients regularly communicate, educate and connect with their customers. While most organizations get this, many still lack the resources or expertise to do it effectively.

One of the biggest challenges for organizations today is understanding what tools to invest in that will give them the best return on their marketing investment. Even with more efficient communications and social networking applications popping up overnight, many organizations continue to stick with what worked for them in the past. Unfortunately, the ROI for a lot of traditional marketing programs continues to dwindle from 2% to 0.001% to nil. That’s a lot of time, energy and capital spent for very little return.

Today, too many marketing and sales dollars continue to be thrown into programs that result in large databases of unqualified leads and lost opportunities due to a lack of effective outreach or inadequate follow up, which brings me back to MindLink’s lead nurturing strategy. I look forward to bringing my web content and corporate communications experience on board to help our clients deliver more engaging and informational content that provides value, industry insight, a better return on their marketing investment, and ultimately creates more successful, long-term relationships with their customers. I can’t wait to get started.

Stay in the loop!

subscribe to posts
Would you like to keep up to date on new MindLink Marketing content? Look no further.
Just click the orange RSS icon to the left and subscribe using your favorite feed reader.“

twitter

Follow us on Twitter!